Privacy Policy

Last updated: 12.09.2025

We at Sipi Falls Explorers are committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights.

1. What Information We Collect

We may collect:

  • Full name, email address, phone number

  • Booking details: selected tours/activities, dates, number of people, special requests (health, dietary, mobility)

  • Payment information (processed securely via third‐party payment gateways)

  • Website usage & logs: IP address, browser type, pages visited, time spent, referral source

  • Communications: emails, messages via contact or booking forms

2. How We Use Your Information

We use your data to:

  • Process your bookings and payments

  • Send confirmations, itineraries, updates, safety or logistical information

  • Improve our website, services, and user experience

  • Send you marketing offers, newsletters, or information, only if you have opted in / given consent

3. How We Share Data

We do not sell or rent your personal data. We may share it with:

  • Third parties necessary to deliver services (guides, accommodation partners, transport, etc.)

  • Payment processors or banking institutions to process transactions

  • Legal or regulatory authorities when required by law

4. Cookies & Analytics

  • We use cookies or similar tracking to understand website usage, improve performance, and enhance user experience.

  • You may disable cookies in your browser settings, though some site features (booking forms etc.) may require them to work properly.

5. Data Security

  • We use reasonable technical and organizational measures (secure servers, encryption, trusted third parties) to protect your data.

  • Access to your personal information is restricted to authorized staff or partners who need it to operate our services.

6. Your Rights

You have the following rights:

  • Access the personal data we hold about you

  • Correct or update any inaccurate or incomplete information

  • Request deletion of your personal data (unless legally obligated to retain some data)

  • Withdraw your consent to marketing communications at any point

You may exercise these rights by contacting us at info@sipifallsexplorers.com

7. External Links

Our website may link to external websites or partners. We are not responsible for the content or privacy practices of those third‐party sites.

8. Policy Changes

We may update these policies from time to time. Any changes will be posted on this page along with a revision date.

Contact Information

Sipi Falls Explorers
Phone: +256 786 997 175
Email: info@sipifallsexplorers.com